Drife‌ ‌Cancellation & Refund Policy

Last Updated: March 17, 2021

 

Cancellation Policy

 

RIDER

You agree and acknowledge that You may cancel Your request for a Vehicle from a Driver at any point of time subject to a Cancellation Fee as explained below: In Budget/Premium/SUV categories, Cancellation Fee will be charged

You can cancel a trip at any time, before or after a driver has accepted your trip request. If you cancel when the driver is less than 5 minutes away from picking you up, you will be charged a cancellation fee.

 

To cancel before a driver accepts your trip request:

  1. Tap the three dots at the bottom of your screen.

  2. Tap CANCEL TRIP.

  3. You'll be asked to confirm. Tap YES or NO.

 

To cancel after a driver accepts your trip request:

  1.  Tap the three dots at the bottom of your screen. 

  2. Tap CANCEL TRIP.

  3. You'll be asked to confirm. Tap YES or NO.


 

CANCELLATION FEES

A ride request can be cancelled free of charge for up to 5 minutes after a driver accepts your request. If you cancel after this, you'll be charged a cancellation fee.

 

If your driver is running more than 5 minutes behind the trip's original ETA, you can cancel without being charged a fee.

 

Cancellation fees vary by city and by-product but are typically between Rs 40 - Rs 100.

 

DRIVER

As an independent contractor, you are able to choose whether to make yourself available to take a trip request sent to you by Drife or to cancel an allocated booking.

 

However, we strongly recommend you go offline when you are not available to undertake trips. Drife reserves the right to enforce a breach of your contractual agreements or restrict access to the platform if you are found to be in breach of the cancellation policy.

Without limitation, Drife considers the following cancellation behaviours to be in breach of the Services Agreement:

  1. refusing to complete a trip for a rider based on their intended destination

  2. refusing to complete a trip for your rider based on the fare multiple applied by the rider

  3. refusing to complete a trip for your rider for any reason that would be in breach of relevant discrimination laws and the conditions set out in your Private Hire Driver licence.

Examples of evidence of committing or intending to commit such behaviour include:

  1. systematic and/or persistent cancellation of trips.

  2. refusing to complete a trip due to discriminatory reasons, such as your rider's disability, gender, race or sexuality (for example)

 

Refund Policy

 

All refunds must be requested within 7 days of the original booking date through the Help & Support centre in the app. Refunds to credit/debit cards can only be refunded to the original card used. 

If you are eligible for refunds, then the refund will be remitted back to you in 5-7 working days. In case of any issues, write to us at support@drife.one or call us at +91-8103854018

 

Contact Us

If you have any questions or concerns about your privacy or anything in this policy, including if you need to access this policy in an alternative format, we encourage you to contact us at support@drife.io.